So I fired up Google Earth Plus today to see if any new cities have been imaged. I was greeted by this dialog:

Geerror

I am not sure where to begin. There is so much wrong with this dialog from a usability standpoint that I am amazed it made it into the build:

1) Language: “The version of Google Earth Plus you are running needs to be upgraded now.” Yeah, who says? What klutz penned this little gem. Since when do developers get to demand upgrades. Sad.

2) Download: “Please download the new installer from http://www.keyholde.com/downloads/GoogleEarthPlus.exe.” OK, 10 pts. to whoever can spot the usability snafu here. Give up? Hello…this is the web…don’t give me a URL…give me a link or a button.

3) Feedback: “If you have any trouble with the upgrade or have beta feedback, please send it to kh_beta@google.com” Indeed I will send a link to this blog entry. Same deal…world wide web and all…where’s the link or button

4) Sign up!: Ouch! This is the saddest thing I see over and over again. I get emails/snail mail from companies wanting me to buy their product or sign up for their service. Get with the program, ye people of the idiot brigade. I am already a customer. If you can index the web and all the library content of the world, how difficult is it for you to figure out that I am a paying subscriber. Sad. Sad. Sad.

5) Overall: Someone at Google has not been alert. For at least the past 4-5 years, even the humblest of shareware apps have the ability to automatically fetch updates on-demand and usually unattended. Get with the program guys.

So, in typical fashion, what was to have been a 10-min interlude, turned out into a negative customer experience.

OK, now five minutes later, the download and update are done, and guess what…you got it…the stupid program wants me to restart my computer.

Earth to Google — Any intelligent life there that understands how to write good software? I was quite excited about Google Earth initially, but this kind of crap is a serious turn-off.

Word on the street is that Google is going to have an online payment service. Since the company incorporated Google Payment Corp. in Delaware, there is a good chance this is not a wild rumor. I, for one, welcome a competitor to PayPal. Although I have been a customer since inception, I am getting a little tired of their strong-arm tactics. Many PayPal users (myself included) have had to battle with the company for everything from arbitrary limitations on accounts to dealing with clueless customer service people.

Although PayPal does a good job of customer acquisition and developer support, it has grown too fast and in the process has forgotten that it exists because of its customers. Every occasion that I have been on the phone with PayPal customer service, I have felt less valued as a customer.

Bring it on Google — I’m ready to switch.

 

Just days after I blogged about RSS being better for newsletters, I am pleased to note that Microsoft has announced broad support and integration of RSS in Longhorn. Feels good to know I am on the right track.

Everytime I happen to drive (rarely these days since I use ZipCar), I inevitably have to park in a garage somewhere. And each time I wonder why no one has implemented what to me is a trivially simple solution to finding a parking spot in parking garages, especially those at airports. Here’s my idea. If you decide to implement it, send me a million dollars. If you have already implemented it, then

Each parking spot in a garage has an RFID transmitter and receiver oriented in such a way that when a vehicle is parked in the spot, the receiver cannot get the signal. (I guess it doesn’t have to be RFID…even a line-of-sight laser would work.) A receiver that is getting a signal is considered ON…all others are OFF.

Each receiver is networked to the parking garage’s computer. The computer runs a program that sorts parking spots by proximity to elevators/exits. Only receivers that are ON are included by the program.

When a car pulls into the parking lot, the program prints out a ticket containing the location number (eg. B-4) of the first spot in the list (i.e. the first available spot that is nearest to the elevator/exit). The driver places the ticket on the dashboard so it is visible from the outside, drives to the spot and parks (the spot will be vacant). If he/she parks in a spot that’s different from what’s on the ticket, a hefty fine is levied (easy to track because the location of the ticket can be used to make this determination).

This is a simple solution, requires no driving around endlessly looking for a spot and optimizes traffic patterns in the garage i.e. fewer fender benders.

 

I will take a break from DotNetNuke and technology to ramble a bit and share some personal thoughts. It’s no secret to those who know me well — I am a big fan of Steve Jobs. I have been a fan of his since 1987 when I first used a Mac (which I also love). I have read every book (almost) written about him and follow his life closely. Although most people see him as a loony, egotistical, rich guy who happens to be a visionary, I see a man who has found success by steadfastly pursuing that which is simple and which he loves. It is reflected in everything he does and this is the allure of the man.

Simple is difficult. I know because I try and keep things simple in my software and it is very, very difficult. Keeping things simple in life is even more challenging. Waking up every morning and doing something you truly love, is something only a fortunate few of us can do. I am incredibly lucky to be one of those fortunate ones. I was reminded of this when I read the transcript of Jobs’ recent Commencement address at Stanford.

I have been an entrepreneur since 1994. Speerio is my third company which I started in 2001 (coming on the heels of a successful consulting company and a venture-funded dot-bomb in which I lost everything I had worked for to that point). There is nothing like hitting rock bottom hard to make you question whether the entrepreneurial path is right for you. Having no idea where your next paycheck is going to come from is quite a stress inducer. But I stuck it out, because I truly believe that if you follow your passion, success is not just a possibility, it is inevitable.

I dabbled with mobile market research before I turned Speerio’s focus in 2003 to doing what it does today — making products for DotNetNuke. As you can imagine, survival in a market that is only in its infancy where most customers are looking for products that are free or $10 (regardless of what they do), is somewhat challenging. I decided to jump in anyway, and have stuck it out. It has been, and continues to be, a challenging ride, especially now that I am a dad for the first time in my life. But the plus side is that I never do any work. I am always playing and making a living doing it.

Although my goal for the company remains the same as with my previous ventures — make millions doing what I am passionate about and make things better for others — I have taken a different approach with Speerio. Instead of going the standard startup route — biz plan, seed funding, angel investors, VC’s and the whole tech. startup deal — I decided to take it slow and build the business organically until it really needed capital for growth. Well, the time has come and I have started discussions with a few investors who have expressed interest. I have rejected a few offers and am working on one deal with some seriousness at the moment. I haven’t signed any deals yet, so if you are in the investment capital business looking to fund a company with proven success in a fast growing market, drop me a line.

Which brings me back to Jobs’ speech. He talks about how he has always followed his heart and his dreams. Reading his words, re-invigorated me because it reminded me of why I am doing what I am doing. It’s all about passion and following ones heart and yes – The Journey is the Reward – everything else is inconsequential. It has been slow going thus far, but I have a feeling the brakes are going to be released very, very soon and it is going to be one thrilling ride. I am glad to be on it.

 

  

 

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